An exciting opportunity has arisen at Infospeed Ltd for a Customer Success Representative to joinour Customer Service team. If you are looking for an exciting new job role providing excellentcommunication/assistance to clients and enjoy combining this with administration – this is the rolefor you.

The Role:

A Customer Success Representative will act as a liaison, provide product/services information,training and resolve any emerging problems that our customer accounts might face with accuracyand efficiency.The best Customer Success Representatives are genuinely excited to help customers. …

Dear Customers,

We hope that you are all safe and well.

We just wanted let you know that the Infospeed Team are all working from home and the phones are manned.

I’m sure many of our customers will want to join us in wishing Lesley a very happy retirement. It’s her last day with us here at Infospeed tomorrow. A few tears and a lot of laughs here today as we look back on 22 years of loyal and excellent service for the company.

We all wish her a long and happy retirement!

Dear Class Cloud customer,

On 7th December at 10:00pm UTC, we are upgrading our Class Cloud Platform to version 8.5.0. Below we outline some important items you need to be aware of for the change this weekend.  How long will this take?

We anticipate this will take between 2 to 4 hours to complete. Throughout this maintenance window, Class will not be available. 

Important changes to Class you should be aware of!

Please be aware that all users will be asked to change their
password when they login. This is to increase …

Just 4 months after the acquisition of Infospeed by Embrace, we are delighted to say that Class is launching Class Web Starter Pack.

We are delighted to share with you the news that Infospeed Ltd has been bought by Embrace Software Inc., a Canada-based acquirer and operatorof niche software.  Over the last few months the Directors Carol, Graham and Gary have been working with Mohan Plakkot, CEO of Embrace, to agree a deal and ensure that Class finds a new owner that respects our product and our continued desire …

2019 marks the 30-year anniversary for Class! Look out for special announcements throughout the year.

Over the months and years, we’ve shared loads of little tips to help our 2,500+ customers use Class more effectively.

Today, to kick off the celebrations of our 30-year anniversary, we’ve gathered up our 30 top tips to share some neat little tricks you may not have known about that make Class so special.

See all 30 tips below and contact us if you have any questions …

With the busy summer season now here, do you need a temporary increase in Class users?

If so, we can quote you for a period of weeks or months to get you over your peak period. It’s easy to do – simply agree the quote and we will connect to add the users straight away or on a date you choose. We’ll then remove them at the end of that period. If you’d like a quote, please contact [email protected] today!

Dear Customer,

We hope you are all well and looking forward to a productive and busy summer!
In light of recent events in the news, we have decided to give you a general update on Ransomware, Backups and certain technical aspects of Class. Although useful to ALL Class users, please do feel free to forward this to your IT team. If they aren’t already included, please do ask them to contact us should they wish to receive all future technical mailshots.

Ransomware and Backups
We’ve seen a …

Thanks to all of this week’s super users for their time and input during the course of your 2-day induction – we hope you’ve learnt lots!

Main pictureL-r: Paul (MLS), Giulia (Kaplan), Max (CIE Oxford), Chris (English Language House), Jacqui (MLS), Denise (Chichester College), Tatiana (English Language House), Karen (Chichester College), Gary (Infospeed), Maria (Kaplan), Patrizia (Kaplan) and Monica (Kaplan).

Have a safe journey home!