To create an arrivals list that has transfer details but no accommodation requirements, you would need to create a Transfer quick report.

Adding in the transfer criteria, and also adding “Accommodation Finance Status Name” and setting the criteria to “Not Equal To” “Active” or “Is NULL”.

This will produce a report on students who have not booked accommodation or has cancelled accommodation, within the date selected.

There is a helpsheet (no. SQL137) which covers this.  Please click on the following link to view …

Families that pick up students from the airport and it is required to include their payment for this in the Host Family Payment run.

You would need to in Summary:

Prices – Create Accommodation Payment Price Item “Payment for Airport Arrival Transfer” (Create 2 items if departures are required)
Price – Set week rate = 0, and day 1 rate = value e.g. £50
Host Accommodation – add a Room = Transfer, (type = transfer), Capacity = 9 (to allow for several students being …

Within Class there is the import function, this allows a file of enquires or students to be imported into Class.

The file must be in ‘csv’ format, typical uses would be a file of enquiries downloaded from a webpage or a file of students needing to be added to Class

*Please note this cannot include bookings

There is a helpsheet (no.SQL156) which covers this.  Please click on the following link to view or download helpsheet – SQL156.net Import Students & Enquiries.doc

There are two options you have a report already created in Class which you may wish to try first this is the “Visa/Passport & UK Sponsorship”.

Otherwise you could create your own report within an Enrolment General Quick Report.

There is a helpsheet (no.SQL204 or SQL176) which covers this.  Please click on the following links to view or download helpsheet – HS204 Reporting – Student Visas Passports & UK Sponsorship Report.doc  or SQL176.net Visa Expiry Report.doc

There is a helpsheet (no.HS007) Which cover this.  Please click on the following link to view or download helpsheet – HS007 System – Installing Class Workstation Installation.docx

This document gives instructions for upgrading Class on a workstation and also installing Class for the first time on a new workstation.  It also explains what is required when a workstation is running Class via a terminal server.

This error is very rare, but will appear if two users have tried to edit/process the same record at the exact same time.

One user will be allowed to continue and the other user will see the deadlock message.

If the user exits and waits a while they should be able to continue once the record becomes free.

Firstly try closing down Class and try again, if it still does not work reboot the PC.

If you are still experiencing issues please contact our Support Desk [email protected]

Check drive mapping.  If in red remap drive.

Start/Computer – look for Class drive – if it is showing but with a red X, double click on it to see if it opens, if the drive letter opens this will reset the Class paths to black and the documents will now merge.

If you are still experiencing issues please contact our Support Desk [email protected]

If you haven’t already done so please can you come out of Class and reboot your computer.

Then try again.

If the problem persists please refer to Helpsheet (no.SQL193).  Please click on the following link to view or download helpsheet – SQL193- Security Issues with Office 2010.doc

And check/amend the security settings of Word and Excel.

This error often cleared by closing down all applications on your PC and restarting.

You could first try closing Class and Word/Excel and trying again , but f this doesn’t help a reboot should work.

If you are still experiencing issues please contact our Support Desk [email protected]